It is solely up to the customer to ensure all measurements are correct, please use our measuring guides to check this and contact us if you require any further assistance.
We cannot issue refunds or accept returns for items that have been made using incorrect measurements. In most cases we will be able to rectify this for you, however a charge will incur to the customer for labour, any extra materials needed and re delivery.
We STRONGLY urge you to order Fabric Samples, before going ahead with your order. As colours and textures may differ on monitors. Also, the patterns on fabric can appear a lot smaller or larger on the digital images.
We do our best to give you the most accurate of fabric images, however, cannot guarantee that there will not be a difference between the digital image and fabric itself.
If a patterned fabric is chosen, we will factor in the pattern and decide what looks best on the product, please get in touch if you have a preference. – We strongly urge you to order fabric samples so you can see the size of the pattern, as this can differ from the digital images.
As fabric widths vary from 130cm – 160cm, any product over its fabric width will have joins in (e.g Bed Runners, Curtains, Blinds etc) . We will use our expertise to pattern match these joins. In some cases if we feel that its best for the fabric to be turned to eliminate these joins, we will do this for you.
Sunlight can fade fabrics over time. Also, fabric can stretch and shrink due to temperatures and handling – we cannot take responsibility for this.
As products are made up of different materials and components, we cannot be held responsible for the end results after cleaning or washing of the product.
If a fabric is out of stock or discontinued without our knowledge, we will contact you as soon as possible. If this does occur you can wait for the fabric to be in stock (if not discontinued), choose an alternative fabric or cancel your order and receive a full refund.
MADE TO MEASURE ROMAN BLINDS & CURTAINS
All our products are made by highly skilled professionals, ensuring they are handled with care and made to the highest quality.
We have a tolerance of +/- 3cm on Curtains and +/- 1.5cm on Roman Blinds.
When blackout is used on Roman blinds it may be possible that during make-up some pinprick holes will occur, that will let small amount of light through.
All made to measure Roman Blinds and Curtains over a certain width will have joins in – these will be carefully pattern matched.
Each order is treated as an individual item. Repeat orders may not be made up exactly to the original. Also, fabric colours may slightly alter due to coming from a different batch.
Every Roman Blind is tested before they leave us and packed to ensure product is protected
All Roman Blind tracks are British standard and follow the Child Safety Law.
MADE TO ORDER CANCELLATIONS
Cancellation of orders within 7 days will result in a 100% refund – as long as the made to measure or bespoke order has not been started.
If work begun on the order, you will not be refunded for any costs incurred up to that point. Made to Measure items are unique and are unable to be resold, therefore a full refund cannot be given.
MADE TO ORDER RETURNS & REFUNDS
All our made to order products are not subject to the Distance Selling Regulations.
If you receive a faulty product or it does not match your specifications provided, you must contact us within 7 days of receiving product. When product is returned to us, we will inspect and repair any faults, if we are unable to resolve the issues, we will offer a full refund. Refunds will not be processed until the product is returned and inspected.
We cannot give refunds if incorrect measurements were supplied, change of mind, if item has been fitted or maintained incorrectly, if product has been washed or handled incorrectly or if the product has been tampered or altered in any way.
Unless faulty, we cannot refund or offer an exchange on:
Cut products (Fabrics) These items are treated as being made specifically for you, as they are cut specifically to your required length).
We’re unable to accept order cancellations for fabric orders after 7 days from moment order is placed.
We STRONGLY advice fabric samples are ordered prior to any made to order or fabric orders.
GIFT RETURNS & CANCELLATIONS
You have the right to cancel at any time from the moment you place your order online and up to 14 days from the day you receive your goods.
You need to notify Dynasty Home Interiors of your wish to cancel your order within this time period.
You then have a further 14 days from the date you notify Dynasty Home Interiors to return the goods.
Refunds will not be processed until the product is returned and inspected.
DELIVERY & RETURNS
Orders up to £199.99 will be delivered within 2 weeks. Orders £200 & over will be delivered within 3 weeks. You will be notified once your order is ready for dispatch.
Gifts will be delivered next day when ordered before 12pm
Please note all delivery times are subject to fabric stock and suppliers. We will contact you as soon as possible if we know your order will not be delivered within these time scales.
Your order will be delivered by courier and you will be notified beforehand.
Products being returned must be packaged appropriately, we are not responsible for items damaged due to incorrect packaging.